Key Responsibilities
• Manage AMC operations and service execution across the MEA region.
Plan and oversee preventive maintenance activities to ensure optimal system performance.
• Provide technical support for RAC, CAC, and VRF product lines.
• Lead complex troubleshooting, root cause analysis, and resolution of technical issues.
• Collaborate with HQ, service partners, and customers to ensure timely and effective issue resolution.
• Monitor service performance, including SLAs, KPIs, and customer satisfaction.
• Ensure the availability of spare parts to support uninterrupted service operations.
• Deliver technical training and conduct performance audits for service partners.
• Prepare operational reports and identify opportunities for continuous improvement.
• Support new product launches by ensuring service readiness and technical compliance.
• Maintain adherence to company technical standards, safety regulations, and service procedures.
Requirements
• Bachelor's degree in Mechanical, Electrical, HVAC Engineering, or a related discipline.
• At least 5 years of experience in HVAC after-sales service or technical support.
• Strong technical knowledge of RAC, CAC, and VRF systems.
• Experience using CRM or Service Management systems.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.