Front Office Executive
Job Location : Fujairah, United Arab Emirates
Key Responsibilities :
• Execute efficient guest check-in and check-out procedures while confirming billing details and ID documentation.
• Welcome arriving guests, respond to phone/email inquiries, and process room allocations and advance reservations.
• Coordinate closely with Housekeeping and Maintenance teams to ensure room readiness and timely issue resolution.
• Address guest inquiries, resolve service complaints, and uphold company hospitality standards.
• Process cash, card, and electronic payment transactions while maintaining precise front desk cashiering logs.
• Maintain complete guest profiles, registration records, and daily front office operational reports.
Requirements & Qualifications :
• Education & Background: Diploma or Bachelor’s Degree in Hospitality Management or a related field preferred; prior Front Office or hotel reception experience in the UAE is highly advantageous.
• Technical Mastery: Working knowledge of Property Management Systems (PMS), hotel reservation workflows, front desk cashiering, and basic administrative software.
• Core Competencies: Front desk management, guest relationship handling, shift flexibility, problem resolution, and clear verbal/written communication skills.