Customer Service Representative
Job Location : Kuwait
Requirements :
• Previous experience in a healthcare/medical environment.
• Excellent Arabic and English communication skills – bilingual is required.
• Valid residency in Kuwait.
• Ability to join immediately.
• Excellent customer service and patient relationship skills.
• Experience handling and resolving patient inquiries, concerns, and complaints professionally.
• A pleasant, friendly, and welcoming personality.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented in a busy healthcare environment.
• Good organizational skills and attention to detail.
• Ability to work effectively as part of a team.
Key Responsibilities :
• Welcome and assist patients in a professional and friendly manner.
• Respond to patient inquiries and provide accurate information about clinic services.
• Handle patient concerns and complaints and ensure appropriate follow-up.
• Coordinate with doctors, nurses, reception, and other departments to resolve patient needs.
• Maintain a high standard of patient experience and customer satisfaction.
• Support the front desk and customer service team when required.